Any
Username And Password Error:
Can't send mail:
Our SMTP servers are configured as secure relays. This means
that you cannot simply reference "mail.yourdomain.com" as an
Outgoing mailserver unless you successfully log in via one of
your pop3 accounts at "mail.yourdomain.com' before you try to
send. This is a mandatory setting to prevent spammers from using
our mailservers as havens for unsolicited email. If you are
getting a "relaying prohibited" or "disconnected by administrator"
error, it means that you haven't logged into the pop3 server
at your domain before you tried to send through the smtp server
at your domain. To log in, you need to check for mail first.
In addition to this, you might not be able to send regardless
of if you check mail successfully. Some ISPs have it set so
that their users cannot use an outbound SMTP server to relay
messages. If you are still experiencing problems sending through
your domain, and are certain that you have logged in via pop3
to an account at your domain, you might want to contact your
local ISP to see if they do allow their users to use outbound
smtp servers.
Your default root email account:
Every account starts out with a default "catch-all" account
for its domain. This email box will grab all mail heading to
ANYNAME@yourdomain.com. The login for this box is simply the
same main account login you received after signing up. Thus,
if your root account is "test@homepage.net" (login of "homepage"
- first 8 letters of your domain), there is no need to request
an alias to your root account, because all names under your
domain already are filtered into this account.
Problems resolving your mailhost
If you find that you can't get "mail.yourdomain.com" to resolve
as a valid SMTP or POP3 server, please be sure that your domain
is registered to our nameservers. Also, try clearing out your
cache and cookies and then restarting your computer. in some
cases your registration was not completed by the registrar.
Any Username And Password Error:
The main cause for this is trying to access the e-mail account
with the wrong user / password. If this is NOT your primary
e-mail account remember to use the full email address (user@domain.com)
as your user name for logging in. If all else fails, simply
remove, and then recreate the account with your mail control
panel.
If none of this helps, then most likely the pop3 box in question
has a received a corrupted message. Contact support and tell
them to clear that box out. Usually this results in most or
all of that particular mailbox's contents being erased.
